New custom-engraved orders will be shipped on June 10

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Frequently Asked Questions (FAQ)

Frequently Asked Questions

1.  How does custom-engraving of combs work?
We offer custom-engraving on all combs, to personalize the comb with name, initials, or other inscription.  We can personalize the comb with up to around 20 letters or characters (a little over 20 is usually OK too).  

When you check out, please put what you'd engraved in the "Note to Seller" box.  We can also engrave in other languages/alphabets, such as Chinese, Japanese, Russian, Arabic, and others. 
We can also make combs with your company's design / logo.  Please contact us for details!

2.  How large is the spacing (gap) between the teeth of the combs?

The Carbon Fiber combs have the following teeth / tine spacing (the stainless steel / titanium combs are similar):
Model 1:  0.06"
Model 2:  0.05"
Model 3:  0.05"
Model 6:  0.04" (fine teeth) and 0.09 (wide teeth)
Model 7:  0.185"
Model 8:  0.15"
Model 10:  0.15"
Model 11:  0.19"
Model 12:  0.33"
Model 14:  0.06"
Pet Comb:  0.082" (fine teeth) and 0.15" (wide teeth)

3.  How long will it take to receive my order?
Our goal to ship all combs - including custom-engraved combs - generally within 2 business days after you place your order.  We generally ship using U.S. Postal Service first class mail.  For U.S. addresses, the normal delivery time is about 2-7 business days, but the Post Office doesn't guarantee delivery dates for first class mail.  Sometimes it can take longer for the Post Office to deliver first class mail, especially around the holidays when the mail volumes are bigger, so if you need the comb by a specific date, please choose the Express shipping option

For international orders, we offer Airmail (first class international) and Express shipping options.  Airmail does not have a guaranteed delivery date.  We have seen packages which arrive in 1-2 weeks and others which arrive in 4 months or longer.  This can be due to delays at customs (the border) and because the package is handled by two different postal systems, the U.S. Postal Service and your nation's post office.  
If you need the comb by a specific date, please choose the Express shipping option.


4.  What materials are used in the making of a Chicago Comb?
We make combs from titanium, stainless steel, and carbon fiber composite.  We use these materials because they are highly durable, extremely strong, and have superior weight and feel characteristics.  These materials are of U.S. origin and our combs are all proudly made in U.S.A. 
Our leather cases (sheaths) are made of high quality Horween leather.  The Horween tannery has been making some of the world's finest premium leathers here in Chicago since 1905, including Shell Cordovan, an equine leather which many consider to be the world's finest leather.  All of our sheaths are made in Chicago by Ashland Leather Co., whose owners are affiliated with Horween and select the leather directly at the tannery.

5.  What is your Return/Exchange and Warranty policy?  
Products purchased from our website may be returned or exchanged within 60 days of purchase, unless the comb has been custom-engraved.  We will refund the purchase price for products returned in new and unused condition, less our cost of shipping.  If a comb has been used, we will provide only a partial refund/exchange credit because the comb is a personal care item that cannot be resold and must be discarded.  While custom-engraved combs cannot be returned/exchanged, if there is an issue with a custom-engraved comb, please let us know and we'll do our best to help.  
Our policy is to always support and help our customers no matter when they bought the comb.  We don't place any time limit on that. 



Chicago Comb® and Chicago Comb Co.® are registered trademarks of Chicago Comb Co.