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Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. How does custom-engraving of individual combs work?
We offer custom-engraving on all combs, to personalize the comb with name, initials, or other inscription. We can personalize the comb with up to around 20 letters or characters (a little over 20 is usually OK too). All orders are engraved using our modern laser-engraving machine, in Vollkorn font (same font used in our Chicago Comb Co. logo), unless a different font is requested.
When you check out, please put what you'd engraved in the "Note to Seller" box. Yes, we can also engrave in other languages/alphabets, such as Chinese, Japanese, Russian, Arabic, and others. Please contact us after you order!
2. Can you make custom combs with our company's logo?
Yes, we can create combs with your company's unique logo/design. For company logos/designs, we use a special laser-etching processes which produces amazing results. Please contact us for more information and sample photos.
3. How long will it take to receive my order?
Our goal to ship all combs - including custom-engraved combs - generally within 2 business days after you place your order. We generally ship using U.S. Postal Service first class mail, and for U.S. addresses, the normal delivery time is about 2-7 business days, but the Post Office doesn't guarantee delivery dates for first class mail. Sometimes it can take longer for the Post Office to deliver first class mail, especially around the holidays when the mail volumes are bigger, so if you need the comb by a specific date, please choose the Express shipping option.
For international orders, we offer Airmail (first class international) and Express shipping options. Airmail does not have a guaranteed delivery date. We have seen packages which arrive in 1-2 weeks and others which arrive in 4 months or longer. This can be due to delays at customs (the border) and because the package is handled by two different postal systems, the U.S. Postal Service and your nation's post office. If you need the comb by a specific date, please choose the Express shipping option.
4. Do you ship to overseas U.S. military and diplomatic address (APO, FPO, etc.)?
Yes, we ship overseas to U.S. military and diplomatic addresses! Our website template doesn't have a "drop down" choice for APO/FPO, so when you order, please select California as the "State", and just write in APO or FPO in the "City, Town" space. We'll correct the address to reflect that it's APO or FPO (and not California) before we ship. You can also contact us after you've ordered to confirm. We've shipped many times to APO/FPO addresses without any problem, and we always look forward to sending combs to our honored service members. Also, please contact us to receive a special Military Discount code!
5. What are the differences between the spacing of the teeth (tines) on the combs?
We sell medium tooth combs (Model No. 1) wide-tooth combs (Models 5, 7, 8, and 10); fine tooth combs (Model No. 2); combs with medium-fine teeth (Models 3 and 4); and combs which have both fine and wide teeth (Model 6).
6. Which comb is the best for my hair?
The answer really depends on the person and the purpose for which you're using the comb. For thick, curly, or longer hair we recommend the Model 1, 5, 6, 7, 8, and 10 combs. For finer or thinner hair, the Model 2, 3, 4, and 6 combs are a great option. Most of our models also work great for mustaches and beards.
7. What materials are used in the making of a Chicago Comb?
We make combs from titanium, stainless steel, and carbon fiber composite. We use these materials because they are highly durable, extremely strong, and have superior weight and feel characteristics. For the stainless steel combs, the Model No. 1 and Model No. 3 weigh 1.7 ounces (similar to a candy bar), but they feel much more substantial in hand than any plastic comb. The stainless steel Model No. 2 comb weighs 1.1 ounces, and the Model 4 weighs 1.3 ounces. Model 5 combs weigh under one ounce. All of the Titanium combs also weigh less than one ounce. (For our international customers' reference, 1 ounce = approximately 28 grams). The Carbon Fiber combs are lighter in weight than the corresponding metal combs.
The high-grade American stainless steel used on Chicago Combs is incredibly durable and strong. Our Titanium combs are also made of incredible pure American titanium which is both very strong and very light. The Carbon Fiber combs are made of a unique composite material which is smooth, strong, and light.
Our leather cases (sheaths) are all made of high quality Horween leather. The Horween tannery has been making some of the world's finest premium leathers here in Chicago since 1905, including Shell Cordovan, an equine leather which many consider to be the world's finest leather. All of our sheaths are made in Chicago by Ashland Leather Co., whose owners, Phil and Dan, are affiliated with Horween and select the leather directly at the tannery.
8. What is the circle (hole) for?
The circles in our Model 1, 2, 7, and 8 combs are design elements. Our philosophy is to create combs with timeless, clean, and elegant designs. The circle can be used to hold the comb and also hang up the comb after use.
9. Is a metal comb comfortable to use? Won't it catch on your hair?
A stainless steel or titanium Chicago Comb is just as comfortable and easy to use as any other comb you may have used. We have created a unique, multi-step process to carefully polish each metal comb so that all the surfaces and edges are smooth, rounded, and gentle on the scalp and hair.
10. What is your Return/Exchange and Warranty policy?
Products purchased from our website may be returned or exchanged for any reason within 60 days of purchase, unless the comb has been custom-engraved. We will refund the full purchase price, less the cost of shipping, for products returned in like-new condition. While custom-engraved combs cannot be returned, if there is an issue with a custom-engraved comb, please let us know and we'll do our best to help.
Our policy is to always support and help our customers no matter when they bought the comb. We don't place any time limit on that. So for example, if you bought a comb today, and 5 years later have an issue, you can always contact us directly and we'll offer a solution (for example, replacing the comb with a new one, repairing it, etc.).
11. Will a metal comb go through airport security?
This is one of our most-asked questions! There should be no problem going through airport security. Many customers have taken their Chicago Combs through airport security, both in the US and overseas, countless times without any issue. We've even carried 80+ metal combs in a single carry-on bag during international flights to trade shows in Germany and U.K. with no problem. While airport security doesn't seem to cause any problem, we did hear from a customer whose comb was taken away at a MLB baseball park. Ballparks have some idiosyncratic rules, so maybe it's best to leave your comb at home!
We offer custom-engraving on all combs, to personalize the comb with name, initials, or other inscription. We can personalize the comb with up to around 20 letters or characters (a little over 20 is usually OK too). All orders are engraved using our modern laser-engraving machine, in Vollkorn font (same font used in our Chicago Comb Co. logo), unless a different font is requested.
When you check out, please put what you'd engraved in the "Note to Seller" box. Yes, we can also engrave in other languages/alphabets, such as Chinese, Japanese, Russian, Arabic, and others. Please contact us after you order!
2. Can you make custom combs with our company's logo?
Yes, we can create combs with your company's unique logo/design. For company logos/designs, we use a special laser-etching processes which produces amazing results. Please contact us for more information and sample photos.
3. How long will it take to receive my order?
Our goal to ship all combs - including custom-engraved combs - generally within 2 business days after you place your order. We generally ship using U.S. Postal Service first class mail, and for U.S. addresses, the normal delivery time is about 2-7 business days, but the Post Office doesn't guarantee delivery dates for first class mail. Sometimes it can take longer for the Post Office to deliver first class mail, especially around the holidays when the mail volumes are bigger, so if you need the comb by a specific date, please choose the Express shipping option.
For international orders, we offer Airmail (first class international) and Express shipping options. Airmail does not have a guaranteed delivery date. We have seen packages which arrive in 1-2 weeks and others which arrive in 4 months or longer. This can be due to delays at customs (the border) and because the package is handled by two different postal systems, the U.S. Postal Service and your nation's post office. If you need the comb by a specific date, please choose the Express shipping option.
4. Do you ship to overseas U.S. military and diplomatic address (APO, FPO, etc.)?
Yes, we ship overseas to U.S. military and diplomatic addresses! Our website template doesn't have a "drop down" choice for APO/FPO, so when you order, please select California as the "State", and just write in APO or FPO in the "City, Town" space. We'll correct the address to reflect that it's APO or FPO (and not California) before we ship. You can also contact us after you've ordered to confirm. We've shipped many times to APO/FPO addresses without any problem, and we always look forward to sending combs to our honored service members. Also, please contact us to receive a special Military Discount code!
5. What are the differences between the spacing of the teeth (tines) on the combs?
We sell medium tooth combs (Model No. 1) wide-tooth combs (Models 5, 7, 8, and 10); fine tooth combs (Model No. 2); combs with medium-fine teeth (Models 3 and 4); and combs which have both fine and wide teeth (Model 6).
6. Which comb is the best for my hair?
The answer really depends on the person and the purpose for which you're using the comb. For thick, curly, or longer hair we recommend the Model 1, 5, 6, 7, 8, and 10 combs. For finer or thinner hair, the Model 2, 3, 4, and 6 combs are a great option. Most of our models also work great for mustaches and beards.
7. What materials are used in the making of a Chicago Comb?
We make combs from titanium, stainless steel, and carbon fiber composite. We use these materials because they are highly durable, extremely strong, and have superior weight and feel characteristics. For the stainless steel combs, the Model No. 1 and Model No. 3 weigh 1.7 ounces (similar to a candy bar), but they feel much more substantial in hand than any plastic comb. The stainless steel Model No. 2 comb weighs 1.1 ounces, and the Model 4 weighs 1.3 ounces. Model 5 combs weigh under one ounce. All of the Titanium combs also weigh less than one ounce. (For our international customers' reference, 1 ounce = approximately 28 grams). The Carbon Fiber combs are lighter in weight than the corresponding metal combs.
The high-grade American stainless steel used on Chicago Combs is incredibly durable and strong. Our Titanium combs are also made of incredible pure American titanium which is both very strong and very light. The Carbon Fiber combs are made of a unique composite material which is smooth, strong, and light.
Our leather cases (sheaths) are all made of high quality Horween leather. The Horween tannery has been making some of the world's finest premium leathers here in Chicago since 1905, including Shell Cordovan, an equine leather which many consider to be the world's finest leather. All of our sheaths are made in Chicago by Ashland Leather Co., whose owners, Phil and Dan, are affiliated with Horween and select the leather directly at the tannery.
8. What is the circle (hole) for?
The circles in our Model 1, 2, 7, and 8 combs are design elements. Our philosophy is to create combs with timeless, clean, and elegant designs. The circle can be used to hold the comb and also hang up the comb after use.
9. Is a metal comb comfortable to use? Won't it catch on your hair?
A stainless steel or titanium Chicago Comb is just as comfortable and easy to use as any other comb you may have used. We have created a unique, multi-step process to carefully polish each metal comb so that all the surfaces and edges are smooth, rounded, and gentle on the scalp and hair.
10. What is your Return/Exchange and Warranty policy?
Products purchased from our website may be returned or exchanged for any reason within 60 days of purchase, unless the comb has been custom-engraved. We will refund the full purchase price, less the cost of shipping, for products returned in like-new condition. While custom-engraved combs cannot be returned, if there is an issue with a custom-engraved comb, please let us know and we'll do our best to help.
Our policy is to always support and help our customers no matter when they bought the comb. We don't place any time limit on that. So for example, if you bought a comb today, and 5 years later have an issue, you can always contact us directly and we'll offer a solution (for example, replacing the comb with a new one, repairing it, etc.).
11. Will a metal comb go through airport security?
This is one of our most-asked questions! There should be no problem going through airport security. Many customers have taken their Chicago Combs through airport security, both in the US and overseas, countless times without any issue. We've even carried 80+ metal combs in a single carry-on bag during international flights to trade shows in Germany and U.K. with no problem. While airport security doesn't seem to cause any problem, we did hear from a customer whose comb was taken away at a MLB baseball park. Ballparks have some idiosyncratic rules, so maybe it's best to leave your comb at home!
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Chicago Comb® is a registered trademark of Chicago Comb Co. |